Frequently Asked Questions
Why my tower fan won’t turn on?
Make sure that the cord is connected to a powered outlet and the
mains voltage corresponds with the voltage indicated on the fan.
Check if the power adaptor is securely inserted into the power outlet and the tower fan.
To Press the power button on the control panel or via remote.
Why is there no air coming out?
Please re-plug the power adapter.
Then press the power button/remote control.
Please switch the fan speed to a higher level.
We recommend you check the air inlet/outlet and see if there are any obstacles and abnormal deformations.
Why is the tower fan not powerful?
Please switch the fan speed to a higher level and normal mode.
Remove any tall obstacles that might block the airflow from the fan.
Position the tower fan closer to you to get more direct airflow.
Note that this is not an air conditioner. Combine with your AC unit to circulate air more efficiently.
Why my tower fan is making vibrations and noise?
Place the fan on a flat, level surface.
Check whether the base of the tower fan is correctly assembled.
Do not operate the tower fan if the base has not been installed.
How can I mute the prompt sound?
Method 1: Short press the mute button on the remote control to turn on/off button sounds.
Method 2: Long press the mode button on the control panel to turn on/off button sounds.
How does sleep mode work?
Usually, fan speed decreases every 30 minutes. Speed decreases by three or two levels at most and will remain constant if at level 3,2 or 1.
The sound of the prompt will automatically turn off.
Why is the Oscillation function not working?
Check if the fan body is stuck or entangled by the cable.
Press the oscillation button on the control panel or via remote. Please check if there’s an Oscillation icon on the top right corner of the screen.
Why does this fan auto shut off after 15 hours?
The tower fan was designed to shut off automatically after continuously running for 15 hours for safety concerns.
My remote control does not work. What should I do?
Remote control batteries are old & used or inserted incorrectly in the battery compartment.
•Replace with new batteries. Follow the polarity guide inside the battery compartment.
Where can I get a replacement remote/ power adaptor?
Please contact our Customer support at (888)-290-1688 or email: Support@dreo.com. Please be sure to have your product model number for reference. You can find the model number on the back side of the unit.
Why is the tower fan unable to connect with WiFi?
Please check that your WiFi is stable.
Please disconnect the WiFi with your tower fan to restart the network setup.
