Frequently Asked Questions
Malfunction codes on LED display
1. E2 - Temperature sensor short circuit. Unplug it from the power source and contact Customer Support.
2. E1 - Temperature sensor open circuit. Unplugit from the power source and contact Customer Support.
3. FF - Overheat protection. Unplug and wait for it to cool down before plugging in again.
4. P4 - Tip-over protection. Place the heater back on a flat, leveland stable surface.
Heater does not start
1. Power cord is not properly plugged in. Connect the plug to a powered electrical outlet.
2. Overheat protection has been activated. Unplug and wait for it to cool down before plugging in again. Remove any objects on or near the heater.
3. No power is passing through the unit. Ensure that your circuit breaker or fuse is working properly. Ensure that your heater is placed on a flat and even surface.
4. The set temperature is lower than the ambient temperature. Ensure that the temperature is set to be higher than the ambient temperature.
The heater suddenly stops during heating
1. The temperature exceeds the threshold of the thermal cutoff. Turn off and unplug the unit. Allow it to cool and plug into the electrical outlet again.
2. The heater is tipped over. Place it on a flat, level and stable surface.
3. In ECO mode, the heater will turn off automatically when the set temperature has been reached. This is normal. If your heater turns off frequently, please raise the set temperature, or switch to Power Heat mode.
