We want you to feel confident trying products in your home. You may request a return within sixty days after receiving your order. We will explain the next steps clearly and review each request fairly.

Starting a return

Contact us through the Contact Us page within sixty days of delivery. Include your order number, the item you wish to return, and a brief explanation. If an item arrived damaged, defective, or different from what you ordered, please include a description and, if available, photographs so we can resolve the issue promptly. Please wait for our return instructions before sending anything back.

Return condition

Please include the product and its supplied parts, accessories, and manuals when a physical return is required. You may inspect the item as reasonably needed to decide whether it is suitable. We may review significant damage or missing components caused after delivery when determining a refund, to the extent allowed by applicable law. This does not limit your rights for faulty or misdescribed goods.

Return shipping

We will explain whether a return shipment is necessary and provide the return destination and instructions. Any return shipping cost for a change-of-mind return will be explained before you send the item. If we sent the wrong item or the product is defective or damaged on arrival, we will provide an appropriate remedy and cover reasonable return shipping when a return is required.

Refund timing and method

Once the return or other remedy is approved, we process the refund within five to ten days. Refunds are issued in USD to the original payment method where possible. Your payment provider may need additional time to display the credit in your account. If your original payment method is unavailable, we will contact you about an appropriate alternative.

Exchanges, cancellations, and missing deliveries

For an exchange, contact us first so we can confirm the available option. If an order has not shipped, request cancellation as soon as possible; a full refund is available if we cannot dispatch within the promised period and you do not agree to a revised date. If a parcel does not arrive or arrives with a problem, contact us through the Contact Us page so we can investigate and provide the remedy required by our policy and applicable law.